Home

General questions

VPN stands for Virtual Private Network. The main purpose of our VPN service is to ensure your security and privacy. To do this, KeepSolid VPN Unlimited encrypts the traffic you transmit over the network.

KeepSolid VPN Unlimited adds a new network interface which functions exactly as if you are working with a direct internet connection. However, your IP address is different, and all your traffic is encrypted. VPN enables a host computer to send and receive data across shared or public networks as if they are an integral part of a private network; with all the functionality, security, and management policies that private networks provide.

Distance between you and the VPN server

The more selected VPN server geographically located far away from your current location, the slower VPN speed is.

VPN server workload

The more people connected to your VPN server, the more workload increases, and the slower VPN speed is.

Encryption power of selected VPN protocol

The higher bit encryptions VPN protocol uses to provide you with a greater level of security, the slower VPN speed is.

In a present-day reality, the VPN connection speed of 20 Mbps or more is considered to be normal. This speed is enough for everyday tasks like online surfing, video streaming, and downloading any files. You can check your VPN server speed with lots of popular speed test services in real-time.

Change VPN server location

In order to do so, go to the Servers tab and select the VPN server that is located as close as possible to your current location. You can also run the ring test to estimate the distance between your location and our servers or connect to the Optimal server.

Change VPN protocol

Unfortunately, some networks can restrict the speed of the selected VPN protocol or the encryption methods of some protocols are too powerful for your internet speed. Try to change VPN protocol via Menu > Settings > Protocols to get the best performance.

Get personal VPN server

Benefit from our special offer to skyrocket your online protection with a personal VPN server. Thanks to this offer you will be the only one person who uses this server and you won’t share it with anyone else. As a result, you won’t suffer from VPN server workload.

The primary use of KeepSolid VPN Unlimited is not to download torrents, but to offer online security. There are limited cases when our technical team has to subside connection speeds due to torrenting. We allow legal usage of P2P file sharing on US-California 1, Canada-Ontario, Romania, Luxembourg, and France servers.
Unfortunately, no. An internet connection and a VPN service are two different things. You need an existing and/or working (e.g. Cable, DSL, 3G, Satellite etc.) internet connection to be able to use KeepSolid VPN Unlimited.
In essence, VPN connections are much more stable and secure than proxies. Not all applications are compatible with a proxy and most require a special configuration to work with one. You don't need any special set up for applications to work under a VPN connection.

We do not decrease the connection speed for any of our users for any reason. It doesn’t matter if you are a trial user or have purchased a subscription—we will provide you the highest and maximum possible connection speed for the current conditions. However, the setting for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server.

This is possible as KeepSolid VPN Unlimited bypasses some of the throttles placed by ISP's.

KeepSolid VPN Unlimited has 400+ high-speed servers across 80+ locations all over the world. The latest server list is available right in the application. We are constantly expanding our VPN solution server presence, so that you have the best and most reliable VPN connections. You can vote for the new server locations here: https://www.vpnunlimitedapp.com/en/info/specials/server-locations.
We work day and night to provide you with the best service in any country; however, there are some technical limitations set by the Chinese government. We provide 5 VPN regions for our users in China: US, UK, DE, SG, HK. Also, for a stable VPN connection we recommend using the special KeepSolid Wise protocols. This option is available for iOS 10 or later, Android, Windows, macOS, and Linux devices. You can enable it at Account > Network Settings (for desktop computers), or at Settings > Protocols (for mobile devices).

Yes, you can. KeepSolid VPN Unlimited provides you with the possibility to stream the US Netflix, BBC iPlayer, HBO Now, ESPN+, Hulu, ITV, and many more content no matter where you find yourself. Simply choose the appropriate server and access any shows, movies, or documentaries you wish.

Once you are connected to our VPN server, all your programs use a virtual network interface which protects any app that accesses the internet from your device.

When you have an active VPN, it acts as a relay—which means you surf the internet and use web services with the VPN server’s IP address instead of your own. Google permanently monitors your IP’s geographical location; if it changes dramatically, Google will send you a warning about suspicious activity. Read more about it here.

It is a set of servers that are optimized for watching video from such services such as YouTube, Vimeo, Dailymotion, US Netflix, BBC iPlayer, HBO Now, ESPN+, Hulu, ITV, and so on.

Most of the geo-location services like WhatIsMyIP and SpeedTest rarely update their IP databases. That is why your virtual IP address can be detected as if it is located in a different country than the one you choose. To check out the location of our servers, please use the following link: http://www.neustar.biz/services/ip-intelligence. You need to input your virtual IP address in the appropriate field.

According to our Privacy Policy, Keepsolid VPN Unlimited applies the no-logging policy to our users’ data:

KeepSolid does NOT monitor, store, or log your internet activities (including the internet sites that you visit) while using any of our VPN Services, except the total amount of internet traffic for each session and session dates (this data is collected only if you use personal servers or personal IP address). KeepSolid also stores the number of connected devices for each account – this data is monitored to enforce the maximum device limits. This data can be assessed in the User Office, where you may remove devices from your account.

Certain personal data collected by us automatically (i.e. IP address, connection type, browser type and operating system) is stored only for the duration of your session in the VPN Services. This means that KeepSolid never stores or logs these categories of personal data after the end of your session in our VPN Services – we delete such personal data after your session ends. This also means that your personal data, including your email address, first and last name, username, and IP address, is never connected to any of your internet activities during your VPN Services sessions.

For more information, please check our Privacy Policy and Data Usage Regulations.

User Office is your personal control center where you can manage your subscriptions for KeepSolid products in a variety of ways. In this manual, we will answer the most frequent questions about the User Office on the example of the KeepSolid VPN Unlimited service:
" target="_blank">https://www.vpnunlimitedapp.com/en/info/manuals/user-office.
If you currently live outside the British Isles, KeepSolid VPN Unlimited is the solution to the aforementioned issue. All you need to do is:
  1. Download KeepSolid VPN Unlimited and launch the app
  2. Connect to the Streaming BBC iPlayer server
  3. Create a UK account for iPlayer. At this step, you should use any of these postcodes
  4. Select your desired show or channel and specify that you have a TV license.

That’s about it! You can find more detailed information here:
https://www.vpnunlimitedapp.com/en/info/manuals/how-to-watch-bbc-iplayer.

Just follow a few simple steps:
  1. Download KeepSolid VPN Unlimited and launch the app
  2. Connect to the Streaming Netflix, Hulu server
  3. Login to your US Netflix account and enjoy your favorite films and TV shows
That’s so easy!
These are additional services that provide extra benefits. Let’s look at the advantages of each option: Personal Static IP
  1. Clean personal IP in the selected country without any black history from other users. No one knows that it is a VPN server address.
  2. Dedicated IP for accessing your online banking or mailbox anywhere securely. 
  3. The extended access to otherwise blocked web pages, such as Facebook or Twitter.

You can find more information on Personal Static IP here:
https://www.vpnunlimitedapp.com/en/info/specials/about-personal-static-ip

Personal VPN Server includes all the benefits of Personal Static IP and gives you lots more:

  1. The most possible connection speed, as the whole server works only for your needs.
  2. Strong protection from cyber attacks, hacking, data theft, or just plain snooping
  3. A bonus of free VPN subscription with a purchase of any personal server

Learn more about Personal VPN server here:

https://www.vpnunlimitedapp.com/en/info/specials/about-personal-vpn-server.