This issue can be caused by using ambient lighting apps, like Twilight, as well as other screen overlay apps.
If you are running such an app, please temporarily disable it and try accepting the permission request again.
To solve this issue, please go to your device’s Settings > Application manager > KeepSolid VPN Unlimited > tap Clear data, Clear cache and Force stop the app.
Then try to login to KeepSolid VPN Unlimited again and connect to our servers via KeepSolid Wise TCP.
Please let us know if you are still facing this issue at support@keepsolid.com.Please try to install the standalone version of the KeepSolid VPN Unlimited app from our web site.
Also, sometimes this issue could be caused by another app installed on your device. Try to close other apps one by one, and then mark the check box again.
Some of our customers with the same issue reported the following:
“I downloaded the CM Security Antivirus and it found the TowelRoot. I fixed it and now the VPN is working.” and “On my Nexus, I deleted 2 meteo apps. And now I can mark the check box and use the KeepSolid VPN Unlimited app.”
Please let us know if it works for you too. If not, feel free to contact us.
We provide the maximum possible connection speed for the current conditions. However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server. Also, there is always a chance of slowdown because of your ISP throttling VPN protocols. We cannot control these circumstances.
So, as a suggestion, try to connect to a several servers that are geographically closer to you, and check the performance.
Also, if you've enabled KeepSolid Wise, it might decrease the speed. Please, try to switch to a different VPN protocol in the Settings of the KeepSolid VPN Unlimited app, and check the performance again.
According to our End User Agreement, by default you are allowed to register up to 5 devices on one account and use them all simultaneously. Users with paid subscription can delete one device per week.
If you want to add a new device, first you need to delete one of already registered devices. You can manage your account personally from your KeepSolid office at https://my.keepsolid.com/
Please go to Devices—here you can see the list of all your devices, and manage them manually.
Also, you can buy additional slots for your devices at Extensions, or right in the app through the Purchases tab.